How Returns Work
When you purchase products through links on our website:
- You are purchasing directly from the product manufacturer or vendor
- The vendor's return policy applies to your purchase
- Return requests must be submitted to the vendor, not to us
- We can assist in directing you to the appropriate vendor contact
Vendor Return Policy
Most vendors we work with offer generous return policies:
Typical Return Terms:
- Return Window: 30-60 days from purchase date
- Money-Back Guarantee: Full refund available
- Condition: Opened or unopened products accepted
- Shipping: Return shipping may apply
Note: Specific terms vary by vendor. Check the product page for exact details.
How to Request a Return
Step-by-step process:
Step 1: Contact the Vendor
Reach out to the product vendor's customer service directly with your order number and return request.
Step 2: Receive Return Authorization
The vendor will provide return instructions and a return authorization (RA) number if required.
Step 3: Ship the Product
Package the product securely and ship to the address provided by the vendor. Keep tracking information.
Step 4: Receive Refund
Once the vendor receives your return, your refund will be processed (typically 5-10 business days).
Refund Method
Refunds are typically processed to the original payment method:
- Credit Card: 5-10 business days after vendor processes return
- PayPal: 3-5 business days after processing
- Debit Card: 5-10 business days after processing
Return Conditions
Products must meet these conditions for return:
- Returned within the specified time frame (usually 30-60 days)
- Products can be opened or used (check specific vendor policy)
- Include all original packaging if possible
- Provide proof of purchase (order confirmation email)
Who Pays Return Shipping?
Return shipping costs vary by vendor and reason for return:
- Defective Products: Vendor typically covers return shipping
- Changed Mind: Customer may be responsible for return shipping
- Wrong Item Sent: Vendor covers all shipping costs
- Damaged in Transit: Vendor covers return and replacement shipping
International Returns
For international orders:
- Same return policies generally apply
- Customer typically responsible for international return shipping
- Customs fees and duties are non-refundable
- Processing times may be longer for international returns
Need Help with a Return?
If you need assistance with the return process:
- Company: RN Negocios Digitais LTDA
- CNPJ: 48.911.984/0001-99
- Address: Av. Rui Barbosa, 932, Centro, Tapejara - PR, 87430-000, Brasil
- Phone: (53) 99990-4390
- Email: admin@tedxgroup.com
We can help direct you to the correct vendor contact information and assist with the return process.
Remember: RN Negocios Digitais LTDA is an affiliate marketer. While we can assist with directing your return inquiry, all returns and refunds are processed by the product vendor.